If for any reason you want to return or exchange something, we're happy to help!
You can return unused items within 30 days of purchase. You can choose a refund (via the original payment method) or a store credit. Sale/outlet items cannot be returned.
The fastest way to exchange your product is to order a new product today and return the original product. This way you will receive your product quickly and there is less chance that it will be sold out. Write the number of the new order on the packing list so that we can refund the shipping costs of this new order.
How does this work?
1. Send us an email to email@example.com with the reason for your return.
2. We will then send you an email with a free return label.
3. Mark the products you want to return on the packing list that you find with your order and include it in the package with the items you want to return. Attach the return label to the properly sealed package.
4. Take your parcel to the nearest DPD parcelshop. We'll let you know where you can easily find it.
Right of withdrawal
In addition, you can also let us know that you waive the purchase by means of the European Withdrawal form , but you are not obliged to do so. Return the goods as explained under 'Returns'.